Frequently Asked Questions

Hendra Virus is a major risk in equine veterinary practice, with the fatality rate following infection in humans being over 50%.

Vaccination of horses is the single most effective way to prevent Hendra Virus in horses and other species; the vaccine is readily available, safe and extremely effective. 

It is our strong opinion that in order to keep our vets and your family safe, vaccination is required. We respect that everyone has the ability to make their own choices, so we understand if you choose not to vaccinate, but please keep in mind, we may choose not to visit you if you have a sick, unvaccinated horse. 

We happily provide our full range of services to fully vaccinated and up-to-date horses both on farm or at our clinic base in Balnagowan. 

We currently provide the following services to unvaccinated*, healthy horses:

• Dental procedures
• General consults
• Castrations 
• Eye emergencies 
• Wounds in otherwise well horses
• Lameness investigation
• Elective euthanasia 
• Foal checks and foalings

We do NOT see unvaccinated* horses for any acute sickness, including but not limited to: Colic, choke, urinary problems, fever and loss of appetite, respiratory issues, neurological signs.

* includes previously vaccinated horses who are not up-to-date on the national registry. 

Payment for your visit is required on the day of service. We will provide you with an invoice at the time of visit completion, and there will be the option to pay via direct transfer, eftpos, credit card or cash. We also have VetPay as a payment option. 

Please note, we do not provide accounts or payment plans.

A receipt will be provided to you following payment. 

Wherever possible, we will do our best to keep you informed of ongoing costs, and if required, an estimate of pricing can be provided prior to treatment. 

Our home base location is in Balnagowan, approximately 15 minutes west of Mackay. 

We currently service as far south as Ilbilbie / Koumala, west to Nebo and North to Cape Hillsborough. Other areas can be arranged on request with advance notice. 

Please note, travel fees apply to all areas.